This example is from a scenario in the "Listening Skills" section of the Listening and Nonverbal Communication Skills Training course. Students experience how active listening requires more than simply paying attention to what is being said. Effective listening requires concentration and interaction to ensure the speaker has been understood correctly.
This Listening and Nonverbal Communication Skills Training course is one of ten courses included in the Wonderlic Soft Skills Training Program. These one-hour eLearning courses, combined with competency-based assessments, teach and verify mastery of ten soft skills that are critical to workplace success.
In this course, students learn how to listen and read body language effectively, so they can communicate more professionally with coworkers, supervisors and customers.
Subject Areas Covered Include:
Administration: Online and Self-Paced
Time: Approximately 60 Minutes
Good listening and nonverbal communication skills are critical for building professional relationships with coworkers, clients, customers and managers. Active listening skills are important to giving and receiving instructions and information. And reading body language is an excellent way to determine people’s intentions. Both soft skills are essential for effective business communication.
Active listening involves not only the ears, but also the eyes. That’s why we’ve combined nonverbal communication with listening skills in our course. Visual interpretation of body language helps listeners remain attentive. And reading visual cues engages listeners in a way that hearing alone cannot.
Reading body language of audience members is another important soft skill. For a speaker, understanding the nonverbal messages that an audience sends can greatly improve communication and presentation skills.
Go back to the Soft Skills Training home page.