Cultural Sensitivity Skills Training

What are Cultural Sensitivity Skills?

Cultural Sensitivity Skills are techniques for understanding a person’s own cultural background, as well as for learning about the values and practices of other people and cultures, for respecting cultural differences, and for consciously speaking and acting in ways that do not offend others.

Demonstrating Cultural Sensitivity at Work

This example is from a scenario in the "Culturally Sensitive Behavior" section of the Cultural Sensitivity Skills Training course from the Wonderlic Soft Skills Training Program. Students experience how certain comments can be culturally insensitive. They are taught about cultural factors that should be considered before speaking or acting.


This Cultural Sensitivity Skills Training course is one of the ten courses included in the Wonderlic Soft Skills Training Program. These ten, one-hour eLearning courses, and professionally developed competency-based assessment, teach and verify mastery of ten crucial soft skills that are critical to workplace success.

In this course, students learn that carefully considered communication can promote cultural sensitivity in the workplace. Embracing cultural differences becomes easier and more comfortable.

Subject Areas Covered Include:

  • Cultural Variables
  • Culturally Sensitive Behavior

Administration: Online and Self-Paced
Time: Approximately 45 Minutes
Cost: $19.95/Student


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Cultural Sensitivity skills are taught by raising awareness of cultural competency. By investigating cultural perceptions, cultural biases, cultural differences, and embracing cultural differences, students begin to understand the value and advantages of today’s diverse workplace.

Cultural competency begins with an awareness of one’s own cultural beliefs and attitudes. Cultural bias is essentially a form of ignorance. Cultural bias or prejudice stems from preexisting ideas learned from others and without factual support. Employees need to view differences between people and ideas without judging them, to listen to viewpoints without an immediate reaction, and to value the similarities and the differences between people from different cultures.

Work place scenarios portray common cultural misunderstanding and opportunities for displaying cultural sensitivity that affect workplace atmosphere and employee motivation. By inviting different outlooks and ideas, solutions are stronger, and teams grow more cohesive and respectful of all members.

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