Communication Skills Training

What are Communication Skills?

Communication skills are techniques for delivering information accurately, persuasively, and respectfully, while receiving information thoughtfully and with an open mind.

Using Communication Skills at Work

This example is from a scenario in the "Persuasive Communication" section of the Communication Skills Training Course. Students experience how pressure or guilt are ineffective persuasion techniques. These techniques can result in negative consequences for the communicator.


Basic Communication Skills Training

This Basic Communication Skills Training course is one of the ten courses included in the Wonderlic Soft Skills Training Program. These one-hour eLearning courses, combined with competency-based assessments, teach and verify mastery of ten soft skills that are critical to workplace success.

In this course, students learn how to communicate effectively and professionally with coworkers and supervisors. This is especially important when they’re giving or receiving criticism or making requests.

Subject Areas Covered Include:

  • Persuasive Communication
  • Giving Criticism
  • Receiving Criticism

Administration: Online and Self-Paced
Time: Approximately 70 Minutes
Cost: $19.95/Student


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Communication skills are critical for building professional relationships with coworkers, customers, clients and managers. These skills include techniques for giving and receiving criticism. Other, specific skills are also useful for convincing others that new ideas are valuable and worth considering.

Professional communication is also key to providing outstanding customer service. For example, a sales representative who’s a strong communicator can effectively communicate the benefits, value and features of a product or service in a persuasive, yet professional manner. This could lead to increased success and recognition.

Employees’ improved communication benefits organizations by ensuring that all team members share the same goals. And employees benefit by developing the stronger, more meaningful professional relationships with their coworkers and supervisors, which could lead to advancement.

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