Wonderlic Interactive Skills Evaluations (WISE) Call Center

Interactive call center scenarios that measure sales, customer service and transcription skills.

Description

Wonderlic Interactive Skills Evaluations (WISE) simulate telephone calls and client support software for call center positions. Scenarios within this work-sample test require test takers to listen to callers, locate and record important information in a computer system and choose appropriate responses and actions. Knowledge and behavior are both measured in these compelling call center tests.

Content

WISE Tests are easy to administer and scoring is automated. You receive test results via email within minutes of test completion.

Best of all, candidates can be tested at their convenience from any location with an Internet connection and speakers, making your pre-employment screening process more efficient and cost-effective.

The following evaluations are currently available:

  • Customer Service Scenarios
  • Data Entry
  • Sales Scenarios
  • Transcription

Purpose

When hiring for call-center positions, WISE helps you verify that job candidates have the necessary interpersonal, problem solving, sales skills and technical skills to succeed in your position. Testing current employees can help you focus your training cost effectively. Whether used for pre-employment screening in your hiring process or as a skills assessment for current employees, the interactive WISE Call Center tests provide useful information for improving individual performance.