Resources
The Client
Arnold Logistics LLC is a full-service logistics provider with more than 20 facilities encompassing more than 5 million square feet of warehousing space and more than 1,200 employees. ARLO operations are located in central Pennsylvania, Dallas TX, Columbus OH and Champaign, IL. Since 1976, the company has expanded its total business solution from general warehousing to include fulfillment, contract packaging/manufacturing, reverse logistics, and transportation.
The Product
Hay Aptitude Test Battery: The Hay Aptitude Test Battery consists of three short measures of speed and accuracy. These are used to identify individuals who can produce large volumes of work with few mistakes in a short amount of time.
These tests are ideal for clerical, teller, warehouse, and other positions requiring intense work with names and numbers. Arnold Logistics uses the Number Perception Test, a 4-minute test that assesses numerical character recognition and short-term memory.
When Service Means Everything, the HAY Aptitude Test Ensures Accuracy
Arnold Logistics’ service record is nothing short of incredible. Since its inception in 1976, Arnold Logistics (ARLO) has never lost a client because of service or performance issues. ARLO provides its customers with transportation, distribution, order fulfillment, contract packaging, reverse logistics, and record storage services for which their clients give them a 99.9 percent service accuracy rating. Their very first customer, technology giant IBM, is still with ARLO after nearly 30 years. “Service is very, very important to us,” says Lisa Huber, ARLO’s Human Resource Staffing Manager.
“If I hire a clerical worker to input data but they transpose numbers, that’s a big problem. And it’s something that you can’t really find out without the Hay test.”
— Lisa Huber, ARLO’s Human Resource Staffing Manager
It’s not easy to ensure that kind of near-perfect accuracy in an operation as large as ARLO. The company ships 50,000 orders daily from its 20 facilities in Pennsylvania, Texas, Illinois and Ohio, promising its clients 2-day delivery and usually accomplishing it in half that time. To keep up ARLO’s record, the company’s 1,200 employees know that each and every one of them must be accurate and precise in their work at all times. Period. Every link in the service chain, from management down to maintenance workers, needs to maintain ARLO’s high standards each and every day for the company as a whole to perform that well.
Mistakes, especially those in billing, accounts receivable or other clerical positions, could be costly. Huber knows that her job, hiring the right people for those jobs, is critically important to corporate strategy. She needs to be dedicated to preventing mistakes before they happen—or,
before they’re hired. But sometimes that’s difficult, especially when assessing applicants for jobs that depend upon the person’s numerical skills. “It’s very hard to tell in an interview, even if people have great references, how well they work with numbers,” says Huber. “They’re not going to tell you that they tend to transpose numbers all the time or make other mistakes in math. That’s why the Wonderlic test is so important to us.”
Huber uses Wonderlic’s HAY Number Perception Test, which assesses candidates’ number recognition, memory, and basic math skills, to determine the level of numerical accuracy of the people she hires. The company has been using the test with great success since 1996. Huber administers the HAY test to approximately 1,000 people per year who apply for hourly-wage jobs. Typical applicants include those who will perform inventory audits and verify numbers; clerical workers who do data entry; and even fork lift operators and laborers.
“This test helps us so much in the long run because we can avoid the problems caused by inaccuracies and focus on providing outstanding customer service,“ says Huber. “If people can’t pass this test, they can’t work here.“
“I give the test mainly to hourly people who need number accuracy,” Huber says. “If I hire a clerical worker to input data but they transpose numbers, that’s a big problem. And it’s something that you can’t really find out without the Hay test.” Huber also gives the test to internal people, those already with the company, who are applying to move into those types of jobs. “This test helps us so much in the long run because we can avoid the problems caused by inaccuracies and focus on providing outstanding customer service,” says Huber. “If people can’t pass this test, they can’t work here.”
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