Products & Services
Our Selection Programs
Our customized selection programs include time-tested scientific assessments and reliable interview practices.
- Discovery/Qualification
- We review your needs, your selection process and rank job competencies.
- Analysis/Selection
- We develop a customized, comprehensive program of assessments and services specific to your job.
- Implementation
- We deliver the technology and training to administer and score each assessment.
- Manage Candidate Info
- We provide training and support in the proper use and interpretation of results.
- Impact Analysis
- We help you measure program success.
Wonderlic Selection Programs provide repeatable “best practice” solutions that are efficient, cost-effective, and fair to all candidates.
Wonderlic Interactive Skills Evaluations (WISE) Call Center Tests
Interactive call center scenarios that measure sales, customer service and transcription skills.
Description
Wonderlic Interactive Skills Evaluations (WISE) simulate telephone calls and client support software for call center positions. Scenarios within this work-sample test require test takers to listen to callers, locate and record important information in a computer system and choose appropriate responses and actions. Knowledge and behavior are both measured in these compelling call center tests.
Content
WISE Tests are easy to administer and scoring is automated. You receive test results via email within minutes of test completion.
Best of all, candidates can be tested at their convenience from any location with an Internet connection and speakers, making your pre-employment screening process more efficient and cost-effective.
The following evaluations are currently available:
- Customer Service Scenarios
- Data Entry
- Sales Scenarios
- Transcription
Purpose
When hiring for call-center positions, WISE helps you verify that job candidates have the necessary interpersonal, problem solving, sales skills and technical skills to succeed in your position. Testing current employees can help you focus your training cost‑effectively. Whether used for pre‑employment screening in your hiring process or as a skills assessment for current employees, the interactive WISE Call Center tests provide useful information for improving individual performance.
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