The Client Success
While an employee calling an internal company Help Desk will usually get same-day support, for the lucky employee of a company that contracts with PC Helps Support, their call be will answered by a Computer Consultant within two rings! And thanks to an extensive training program and high, ongoing call volume (for example: team members answer up to 40 calls a day just on Excel) that employee will have answer or solution to their situation in a matter of minutes.
Maintaining that key level of service from PC Helps Support is just one of the reasons that Eric Harris, Manager of Recruiting contacted Wonderlic for support in identifying, assessing and retaining employees for their Computer Consultant position. After careful job analysis with Wonderlic consulting, PC Helps Support integrated a Wonderlic Talent Acquisition System (WTAS), a comprehensive, online enabled solution that incorporates pre-screening, assessments and ongoing tracking of the candidate process.
After just a year, turnover in the Computer Consultant position was reduced approximately 14% - of the 48 people hired last year, only 3 were lost. In addition to the reduction in turnover, the organization has also realized internal hiring efficiencies with the Wonderlic Online system. What once took a full-time position ($25-$30K) to screen over 8,000 resumes and potential candidates – to filter down to 40 potential hires (including roughly 4 hours of email correspondence a day), can now be managed in just 1-2 hours a week. The savings in people expenses alone have ranged from $10K - $15K.
“Our Wonderlic Solution is cost-efficient and flexible in meeting our needs. The ROI realized with our Computer Consultant position is soon to be extended toward hiring and retention within our Sales and Marketing teams. Wonderlic has been great to work with, and they are able to use their online tracking to supply us with up-to-the-minute reporting that demonstrates our progress to the Board of Directors.”
Eric Harris, Manager of Recruiting, PC Helps Support
