Description

The ability for your medical assistant staff to perform at a high level can be the difference between an efficient, productive practice with loyal, satisfied patients and an inefficient, chaotic office struggling to retain patients.

The Medical Assistant Assessments of Wonderlic's Quality Care Inventory (QCI) suite of assessments provides a smart, simple way to measure job-specific knowledge and skills associated with four common medical assistant roles. These interactive job-specific assessments can be used as hiring tools to identify job-ready applicants, or as a method for guiding training and development decisions for existing medical assistants.

Medical Office Assistant
With the ever-increasing complexity of today’s healthcare regulations and health insurance claims policies and procedures, the value of a competent Medical Office Assistant is more important than ever before. This job-knowledge assessment measures an individual’s ability to perform a variety of administrative duties, including: scheduling appointments, maintaining medical records, billing, and accurately coding information for insurance purposes.

Medical Assistant – Entry Level
A quality Entry Level Medical Assistant can enhance office workflow and give patients a positive first impression of the practice. This job-knowledge assessment measures an individual’s ability to complete basic administrative and clinical duties. As defined by a typical “entry level” medical assistant position, administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications.

Medical Assistant – Pediatrics
A good Pediatric Medical Assistant can instill a sense of peace and confidence in both child patients and their parents. This interactive assessment measures an individual’s ability to perform specific administrative and clinical duties in a pediatric setting. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications.

Medical Assistant – Patient Care with Phlebotomy
A Patient Care Medical Assistant with Phlebotomy must be comfortable in the examination room and skilled at communicating with patients that may be afraid of needles or medical equipment. This job-knowledge assessment examines an individual’s ability to perform specific administrative duties, such as: scheduling appointments, maintaining medical records, billing and insurance coding. It also tests proficiency in certain clinical duties including: taking and recording vital signs and medical histories, preparing patients for examination, drawing blood and administering medications.

Recommended Competency Modules


Tailor Assessments for Your Practice
While each assessment includes a core set of recommended competency modules that are common to particular position titles, we recognize that each practice is unique and may have its own expectations about the responsibilities assigned to a given role. Therefore, competency modules can be added or removed to tailor any assessment for your practice’s specific hiring and/or training needs.

About the QCI
Whether your practice is hiring to fill open allied health positions or exploring training and development opportunities for existing employees, ensuring that every member of your staff can perform their jobs at a high level is the key to realizing your practice’s productivity potential.

Wonderlic’s Quality Care Inventory (QCI) is a suite of interactive assessments that measure job specific knowledge and skills for a variety of allied health roles. Using the QCI to help identify and develop your team is a smart investment that will help you in your ongoing efforts to increase:

  • Patient Satisfaction—Quality service along with reduced errors and wait times instill confidence, which drives patient retention, referrals, growth and pay-for-performance carrier reimbursements.
  • Revenue and Reimbursements—More effective hiring and training efforts result in increased patient volume and decreased billing and coding errors as well as reimbursement cycle times.
  • Legal Defensibility—Hiring decisions that include valid, objective, professionally developed assessment results significantly increase their legal defensibility.
  • Profitability—When you have the ability to identify and hire top talent quickly and efficiently, and to reduce training times by pinpointing specific areas of need, you can build a team capable of driving profitability, even in today’s challenging healthcare environment.

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Features

Assessment Question Types

In order to simulate the challenges faced during the actual day-to-day tasks of a medical assistant, we’ve incorporated a wide range of question types, including:

  • Realistic live scenarios featuring audio, illustrations and video
  • Drag and drop matching terms and definitions
  • Fill in the blank
  • Multi-select
  • Labeling diagrams
  • Sorting cards into categories
  • Putting steps in sequence
  • Completing forms
  • Interpreting graphs